A condition, rule, or policy applied consistently and without individual judgement, exception, or ad hoc decision making by staff or management. A rule is non discretionary when it applies uniformly to all guests under the same circumstances. If it can be negotiated, overridden, or selectively enforced, it is discretionary and does not meet the standard. A policy is treated as discretionary if two guests presenting identical circumstances could receive different outcomes.
RDFRG-02 · Defined Term 5
Non Discretionary
A rule applied consistently to all guests without individual judgement, exception, or ad hoc staff decision making.
Definition
A rule applied consistently to all guests without individual judgement, exception, or ad hoc staff decision making.
Part of the Roch Dog Standard (RDFS-02) · Published by Roch Dog
Non Discretionary
Roch Interpretation
The rule must work the same way regardless of who is on the front desk. If the outcome changes when a different manager is working, the rule is discretionary and does not count.
Published by Roch Dog
RDFRG-02 · Last updated 2026-05-18